All About Us At Eco Wood Burners we are dedicated to your satisfaction with both our burners and our friendly and efficient service. The owners of ecowoodburners.com have been established for many many years on the Costa Del Sol. If you have any suggestions or comments please email us using the link on the store page.
Our contact details:
Eco Wood Burners
Poligano La Rosa, Alhaurin El Grande, Malaga, Andalucia, Spain 29120 Málaga
Phone: 0044 7927 346347
Fax:
Email: hello [at] ecowoodburners [dot] com
My VAT Registration Number
Warning/ Disclaimer 1 Fires of all kinds can of course be dangerous. If your stove and flue/ chimney and all joints are not fitted professionally and correctly, you may not have efficient heating and it can also be dangerous. Smoke and fumes can be dangerous and care must be taken to ensure safety. The chimeny must be fitted correctly to produce the required draw to keep your room smoke free. If for any reason you are not sure what to do, or how to fit a stove and chimney, please hire a professional fitter.
2 If you do not calculate the BTU's correctly when buying a stove with a back boiler and radiators, you can overheat or underheat your house/ room, please consult us or a heating engineer if you are not sure of the Btu's that you require.
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Making A Purchase Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Or of course you can just give us a call to arrange a new burner.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling We offer free delivery in our local area, namely the Coin and Alhaurin area of the Costa Del Sol. For areas further away we charge a small fee depending on distance.
To find out the cost to you, please add one of our products to your shopping cart and proceed to check out, you will be asked to choose the town closest to you so that we can give you a price for delivery. When you consider the weight of the burners, our delivery charge is very cheap indeed. |
Delivery Schedule We deliver your order right away. We will normally send your order to you in 3 business days providing the item is in stock. If the item is not in stock, we will contact you with an expected date and should you require it, offer a full refund. |
Tax Charges 18% IVA (Spanish Tax) is added for orders in Spain, For orders made from the UK or the European Union, no sales tax is applied. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0044 7927 346347 (International +44 0044 7927 346347) or write to us at Poligano La Rosa, Alhaurin El Grande, Malaga, Andalucia, Spain 29120 Málaga |
Privacy Policy Eco Wood Burners do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. For example we need to pass your details to Paypal should you want to use that payment method. In this case, Paypal will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to Paypal to enable this payemtn method. |
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
If a customer wishes to return one of our products for any reason we reserve the right to charge a restocking fee of €45 and also collection fees similar in value to the cost of the original delivery. This is to cover the considerable expense of handling and delivering very heavy items. |
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